Servicing Irvine Area

5

I just had my oil and shock absorbers replaced today at THE auto shop. It was hands down the best service I've received from an auto repair shop. The last few places I've been to either were unfriendly and overrated, or friendly but didn't have the knowledge or know-how to deal with my car. With THE auto shop I felt that they were able to strike this balance perfectly. The horrible moaning sound that my car had for months was fixed after they were able to pin point the issues my car was having and even offered to search for the most economically-priced parts for me to help shave off the total cost for the repairs! Honesty and good car service sounds oxymoronic but not in the case of this place. And it gets even better....I knew that my car would take at least an hour and half to complete, and so mentioned that I would stick around till it was all done. Sam offered me tickets to watch a movie at the Spectrum while I waited. I was totally flummoxed by his generosity and of course took him up on his offer. ^^ As soon as the movie finished I saw that the shop had left a v-mail telling me the car was all done and that I could call to have them pick me up from the Spectrum. A-w-e-s-o-m-e.Great people, par excellent service, efficient work, and honest with a capital 'H'. Their name describes them perfectly because they are THE one and only Auto Shop to go to!!!

4

It's been a few weeks since I got my Altima serviced here. The service is like others say, very professional and friendly. I like their waiting room and how they have charging stations, even for iPhone 5's! They give you nice recommendations of what to service next, but do not charge and do it without asking you first. Overall, my oil change and tire rotation took less than one hour and I was able to enjoy wifi.

5

I needed to get my AC fixed and have an oil change done on my car, but didn't know where to go for honest service. The guys working here are very courteous and seem very humble and trustworthy. Everywhere I went, I was told that AC repair could cost anywhere from $150-1500 depending on what's wrong with it. I was almost certain any car mechanic out there would take advantage of my lack of knowledge and purposely charge higher than what it's worth. I ended up paying $250 total here for the services I needed. They tried to explain to me the situation as best as they could, and even though I still don't understand it.. I really appreciate their effort. I would come here again just because I feel secure leaving my car with these guys. :)

5

Brought my car in after the check engine light came on. They were awesome, saw to my car right away and didn't charge me anything (turned out, nothing was actually wrong with my car)!

5

These guys are awesome. Within the first 5 minutes of entering this shop, I met Sam, Justin, and Sean. They were all very personable, professional and knowledgeable. I was having difficulty with my car accelerating and knew I couldn't keep driving my car. I was stressed out, because I had work and school to go to the next day and my mind was an utter mess. I called the shop and Sean was very understanding and wanted the best for my situation. He suggested I rent a car through Enterprise which they have a discounted partnership together. I didn't even think about that as an option. Within 15 minutes we addressed all my concerns and needs for my car and they drove me to Enterprise and walked me inside to make sure they took care of me. It felt like I had family there by my side. I was very pleased with my entire experience. They are a new company, only a couple months old but they want to do their best to prove themselves to their customers and they deserve your business. They will definitely take care of you. I plan to make a complete switch from where I was taking my car previously. My previous shop has 5/5 stars, but I never once met the mechanics working on my car. These guys are working their butts off to make a name for themselves and they are doing just that.

5

Those guys are great, very honest and very knowledgeable about car problems , they tell you only what you need it!Their customer service is excellent, very clean office; they provide Wi-Fi at their office and transportation while fixing your car. I will work with them again.Marisa L

5

They were extremely helpful and explained everything that was wrong with my car to me. Additionally, they charged me half of what the Honda dealership quoted me to do the same repair, and tried to save me money whenever they could. They also offer rides to and from the shop, which is a nice bonus.Highly recommended!

5

I highly recommend taking your vehicle to these guys for whatever service you need. They are straight forward, knowledgeable and informative and they won't rip you off. Their warranty is exceptional on the work they do and you can be sure it's done correctly. Frank G

5

Great guys. Clean place. Work done on short notice and delivered ahead of schedule. I will bring more of my cars to THE auto shop.

5

My vehicle was in need of some maintenance/repair, and I took it to the right place. The staff is very professional and kind. The shop is not your average in that it is very clean unlike many other shops in the area. My issues were resolved and my car is running great! Overall my experience here was very positive and I would highly recommend THE auto shop to anyone who expects great service at very fair prices. I will definitely be returning for my future automotive needs.

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