Servicing Irvine Area

5

Excellent service, friendly staff and got my car all fixed up. I had to have my car towed in but they were able to accommodate on the short notice. My car is an ML500 and they have a certified Mercedes Benz technician on staff. There's free water and coffee and a small waiting room with free wifi. (Or you can just stare at the aquarium.) It's close by plenty of restaurants in case you don't have a spare car and you need to wait for it. Will definitely be taking our cars back to this place.

5

Great service. Comfortable and inviting waiting area with everything from an exotic fish tank to coffee and a plethora of magazines to suit most interests. Everyone is very friendly and accommodating. Reasonably priced. I recommend highly. Pete

5

Customer service is fabulous. Work was done well. Costs are very competitive. I will definitely be taking my car in again to remedy some more deferred maintenance.

5

Very friendly, nice lobby area, free wifi, and attentive to customers! Also very affordable, and sees you at your appointment time. Would highly recommend!

5

It's nice to find an honest mechanic shop in Irvine. I came here about a month ago after getting a flat tire to see if anything could be done about it. Unfortunately, the tire was beyond repair, but the staff gave me a variety of options for a pair of replacement tires and helped me make an informed decision. After making my choice and deciding to get the new tires aligned, I left the car to get repaired. They offer a 2 year/24,000 mile warranty on all labor so it seemed like a great place to get it done.After driving the car for a few weeks, I noticed the car began to pull to the right (probably due to running over something on the freeway). I took the car back to THE auto shop to have them look at it and they gladly fixed the alignment, free of charge. The manager Sam introduced himself to me and said that if the alignment wasn't up to my expectations, to bring it back and they would happily make it as perfect as possible. I was blown away by their customer service and will gladly take my car back in for any future necessary maintenance.Although I didn't use it, they also offer a shuttle service anywhere within 10 miles of the shop so you aren't stuck there for hours if you don't have another ride. I'm a loyal customer of THE auto shop and would highly recommend them to anyone I know that needs their car serviced.

5

stopped in for the first time on a Friday evening thinking i would have to wait a while, however I was in and out in 30 minute tops! I immediately noticed how clean and modern the waiting/front area is. The front desk was super friendly, helpful and nothing but smiles. After the work is complete, the technician sits down with you and goes over in detail everything that was completed along with anything they may recommend to be serviced in the future. i'll definitely be servicing my car at 'THE auto shop" from here on out.

5

There is a reason everyone is giving this auto shop 5 perfect stars! I have visited many other shops in the past and this one is by far the best. First of all, they actually have females working the desk....which may not seem impressive at first but they surprisingly know a lot about cars and have wonderful personalities that make customers feel welcome. The shop itself is in great condition...the lounge area has a large fish tank, free WiFi, a coffee/water station, and a phone charging station. The prices are beyond reasonable and they have really made a point to keep prices low and true to what customers should really be playing instead of inflating prices! I own a European car that is very high maintenance and they were very honest with me about prices. I also like that they are open until 6pm. Great location and fairly easy to find. Trust all of these great reviews and take your car here...next thing you know, you're on your phone in their lounge typing up a 5 star review on yelp like I am now!

5

I loved this place. I found it thanks to living social. Everyone was so nice as soon as I walked in. I'm dropping my car dealership and making this my primary car service shop.They offered me and my daughter water and coffee, no other spot had done that , so kudos. Good prices, great service, I totally recommend it to everyone. Another cool thing is that they have little stations with phone chargers, one for each phone out there. My daughter fell in love with the fish tank there, it had cool fish. Overall, it was a great experience.

5

Bought living social 17.00 32 point inspection oil change & tire rotation deal for myself and dad and they took us in same week.and.were very pleasant and very complete...they pointed out repairs needed without high pressure to.get done right then... Thank you for a great job....

5

I am extremely impressed with THE auto shop, they have great prices, I know I can trust them with my car, and most importantly there all super friendly !!Sarah is the front desk girl and she's awesome!! She's makes you feel welcomed, she can answer all your questions. Which for a girl is pretty serious when it comes to cars, she's so nice and has excellent customer service.If you haven't tried out this place, you MUST. Don't trust any other place with your car! This auto shop will take care of you!

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