Servicing Irvine Area

5

These guys really have their act together. A class act! It all starts with a phone call and Sam answered the phone. He answered all my questions and said he could change my oil at noon today, so I made an appointment. Got there and there waiting area was very clean, cool and all the employees wanted to make sure you were treated well during your wait (water, coffee, magazines and wifi were standard). The staff got all my car's information and so I inquired about the price of a synthetic oil change and at $59.95, they are the lowest anywhere around, so I opted for that PLUS another 20 dollars to rotate my tires. After about a 45 minute wait, my car was done. I was even told my tires didn't need rotated yet because the wear was less on the back tires than the front (my car has rear wheel drive) . They are a very honest, hard working group of folks who know what they are doing. The only minor quibble was that they forgot to give me back my wheel key and I had to ask for it (no big deal since I remember to make sure I get it back) but again, I consider it minor. I will be taking my car back to these guys in the future!!! I also recommend others to use these guys as they are honest, charge a fair price and are experts at what they do!

5

I needed new tires and I needed to find a shop that could do the install without damaging my rims. The last 2 places I went to scratched up my rims and I had to have them repaired. Being a bargain hunter, like most people, I checked on TireRack.com to get a rough estimate for low-profile tires. To my surprise, THE auto shop beat their prices and they have a tire machine that does not require a pry bar (no scratching)...Hallelujah! I was expecting to replace all 4 tires, but they said the fronts didn't need replacing yet. I love an honest auto repair shop!!! Plus, they have a free shuttle service. I dropped my car off in the morning, they drove me to work, then picked me up when everything was completed. What a great shop! I will definitely use THE auto shop from now on for all my automotive needs.

5

Wow. This place is great. My mechanic recently went out of business so I went started researching places around me that had good reviews. I was incredibly impressed by what I found at THE auto shop. Right when you walk in you do not feel like you are in a typical auto repair center. You are greeted by friendly staff who are efficient, knowledgable, and (can you believe it in a mechanic shop?) enjoyable to converse with. I still can't believe how pleasant it was. I actually liked hanging out in their waiting area. I felt welcome and comfortable. It is clean. It is nice. It has wifi with the password already nicely printed and encased for you, not covered in grime and peeling at the edges like most mechanics who even have wifi.Beyond the aesthetics, the mechanics and staff are 100% honest, upfront, and transparent. I took my car in because my brakes were squeaking, my front low beam was out, and my back tires kept losing air but no one could find any holes/nails/etc. They not only repaired my problems at the exact price they quoted me but also did a free inspection and came back with a clean report. They could have told me anything they wanted, they could have told me I needed to replace my brakes - I already knew they were on their last legs - but they didn't. They said my car was perfect and that the brakes needed to be replaced in a few thousand miles, but were fine for now if I didn't mind a little squeaking. On top of everything, when they found out the service would take longer than planned because my rims had to be buffed (the fix to my air pressure problem) they shuttled me to and from my apartment. This place is fantastic. I never want to leave and I hope I don't have to move far away soon or else I am going to have to drive really far to keep coming back to these guys.Thanks Auto Shop Team!Ben

5

My check engine car suddenly lit up so I decided to get a check up. I checked yelp to find a good repair shop and found THE auto shop. I was really impressed by how nice the shop was. They even have a huge fish tank and phone charging station which I thought was really cool. The staff was really friendly and accommodating. They explained what was wrong with my car really well. Overall, I was really satisfied by the service!

5

Finally an auto shop that knows what they are doing! Took my 64 Lincoln to their shop last week and met with the Steve the mechanic. Went over all my concerns. Got a call by the end of the day giving me an update. I gave them the green light to proceed with the repairs. I received a call every day by the owner personally to update me on the progress. I even stopped by to check on my car and Steve went over the entire car with me. Picked up the car on time as promised and everything was perfect. Car ran great and I was very pleased. The entire staff was very friendly. They even gave me a ride. I have been to several mechanics who said they know how to work on my car and in the end they have no idea what they are doing. Steve the mechanic and the owner know their stuff and I would highly recommend them!

5

In short, Auto Shop is the most convenient and customer friendly auto repair shop I've come across in the OC. My car needed a ton of work, and after looking all over the area, I settled on Auto Shop after the estimate they gave me over the phone was about $1,000 less than the estimate from Pep Boys. It turned out to be a huge job, as I'd expected, that included far more hours of labor than Auto Shop's original estimate, but true to their word, they didn't try to charge me anymore than we'd agreed on. Not only that, but the technician ended up catching a problem that another mechanic had misdiagnosed, saving me a bunch of money and the headache of additional repairs. Finally, their customer support was top-of-the-line all the way across the board. The girls at the front-of-house were total pros, and the owner was hands-on, explaining everything in detail, honest and up-front about costs, and even gave me a ride to and from work while my car was in the shop.Spending a ton of money on auto repairs is never fun, but this was about as painless as it gets.

5

I have been looking for a place near work that had a good reputation. I called a couple months ago to inquire about work on my car and they were very helpful and nice. Today I finally bright my car in for a transmission flush and oil change. Usually I get my dad to work on my car since he's a mechanic but I haven't been up for the trek to his home. THE auto shop will now be my go-to place when I can't make it to my dads. They dropped me off at work and picked me two hours later when my car was done. (Talk about quick!) It was an extremely easy experience. Everyone there was great and I will definitely be back. The owner was a great guy and I am impressed with the service he provides to his customers. This auto shop can definitely change negative misconceptions that people may have of mechanics or auto shops.

5

Got home one night and my rear tire was as flat and saggy as a 75 year old bar maid. I needed two rear tires replaced and they were able to get them pretty much at the same price as Tirerack if not cheaper since I didn't have to pay for shipping. Dropped off my car in the morning and it was done by lunch time. They did and adjusted the alignment on my car and now I hope these tires last me a lot longer than 6k miles :/ BIG PLUS, they dropped me off and picked me up from my office which was down the street. I felt like such a pretty woman."THE auto shop" if we were ever in prison together, i'd protect you in the showers.

5

I heard about THE auto shop when they extended an offer to the employees at my firm for discounts on oil changes and labor. Our office is just a couple blocks away at the Irvine Spectrum. Each time I have gone I have been graced with timely service, including shuttle drop offs and pick ups. They have never tried to rip me off and have only been honest about what I do and do not need.I purchased a 2006 Scion TC with 70K and brought it in for a service shortly after purchase and they took a look at the car on a courtesy inspection and suggested a couple of items I could have done, but recommended as not necessary as my car was in good condition. The fact that I am not at all knowledgable about cars made me feel comfortable that I was not getting myself into something I did not need.I would recommend if you want quick oil change or service with good people, especially if you live or work near the Spectrum. Great place to drop off in the morning and pick up at lunch or after work. I will be going back.

5

Awesome shop - explained everything going on. Diagnosed my tire problem even a straight up tire shop couldn't do. They offer shuttle service, loaners, Wi-Fi in their nice waiting area, free coffee, just a really customer service based place.Highly recommend to anyone. Good shops are hard to find these days, and this is definitely one of them.

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