Servicing Irvine Area

5

Very honest and reliable. Great customer service!! I came out of there with the service I actually went in there for, nothing else 'found wrong' with my car. Much better pricing than the dealership! I would highly recommend if you are looking for a new repair facility, and even if you aren't. You will be happy you gave "THE auto shop" a try. Total red carpet treatment from beginning to end.

5

I was referred here by a co-worker when looking for a place to replace my brakes for my Range Rover Sport. The prices are very fair and you get an extra 20% discount for new customers! I was very happy with the results and the car was done on time as promised. They even offered to take me to work when I dropped off my car. Definitely will come back here again for service.

5

This shop is absolutely amazing. They were very upfront and honesty with me. They gave me a GREAT deal. Their customer service is out of this world. They worked around my work and school schedule. They have a shuttle service that helped me out a ton. When you walk in they know your name and exactly what your coming in for. Someone helped me right away. I did not have to wait at all. They made me feel very welcome. They treated me like I was a close friend or family. I will most definitely be bringing my car here for any future repairs and services. They truly deserve more then five stars. They are that good!Tiffany A

5

My car was making some funny noises so I took it into the shop to get it fixed. Sam was so helpful and honest. He showed me the part that needed to be replaced and explained what it was for. The cost was much less than I expected too! It is so great to know an honest and trustworthy auto shop!

5

I had an Amazon Local deal for THE auto shop. My husband and I came in for oil changes, tire rotation and general check-up. This place really does live up to its 5 star reputation. They were honest and transparent about the cost of labor for repairs, and presented us with several options for the replacements so as to give cost-effective alternatives. The front desk was also helpful in explaining why synthetic oil is a better option for my hybrid car.Some other added bonuses:- coffee machine- Ionized water machine! - fish- charging station for different types of phonesIt was a welcome change from the many auto repair shops that are just looking to process customers. We will definitely be back!

5

I was referred to Justin from a friend of mine, and I shortly made an appointment to bring my car in for the spark plugs to be replaced. The staff here are very nice and professional, and the waiting room is very comfortable as well. They even have a charging station for all your electronic needs while you wait - awesome idea!In the end, my bill here was very very reasonable. Almost half what the dealership wanted to charge! I also had some other stuff going on with the car and Justin checked them out for me as well. He also gave me a list of things to look out for as far as wear and tear on my car. Looks like I officially have a new indy shop! I'll definitely be back for any future work.

5

I just had my oil and shock absorbers replaced today at THE auto shop. It was hands down the best service I've received from an auto repair shop. The last few places I've been to either were unfriendly and overrated, or friendly but didn't have the knowledge or know-how to deal with my car. With THE auto shop I felt that they were able to strike this balance perfectly. The horrible moaning sound that my car had for months was fixed after they were able to pin point the issues my car was having and even offered to search for the most economically-priced parts for me to help shave off the total cost for the repairs! Honesty and good car service sounds oxymoronic but not in the case of this place. And it gets even better....I knew that my car would take at least an hour and half to complete, and so mentioned that I would stick around till it was all done. Sam offered me tickets to watch a movie at the Spectrum while I waited. I was totally flummoxed by his generosity and of course took him up on his offer. ^^ As soon as the movie finished I saw that the shop had left a v-mail telling me the car was all done and that I could call to have them pick me up from the Spectrum. A-w-e-s-o-m-e.Great people, par excellent service, efficient work, and honest with a capital 'H'. Their name describes them perfectly because they are THE one and only Auto Shop to go to!!!

4

It's been a few weeks since I got my Altima serviced here. The service is like others say, very professional and friendly. I like their waiting room and how they have charging stations, even for iPhone 5's! They give you nice recommendations of what to service next, but do not charge and do it without asking you first. Overall, my oil change and tire rotation took less than one hour and I was able to enjoy wifi.

5

I needed to get my AC fixed and have an oil change done on my car, but didn't know where to go for honest service. The guys working here are very courteous and seem very humble and trustworthy. Everywhere I went, I was told that AC repair could cost anywhere from $150-1500 depending on what's wrong with it. I was almost certain any car mechanic out there would take advantage of my lack of knowledge and purposely charge higher than what it's worth. I ended up paying $250 total here for the services I needed. They tried to explain to me the situation as best as they could, and even though I still don't understand it.. I really appreciate their effort. I would come here again just because I feel secure leaving my car with these guys. :)

5

Brought my car in after the check engine light came on. They were awesome, saw to my car right away and didn't charge me anything (turned out, nothing was actually wrong with my car)!

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