Servicing Irvine Area

5

It's nice to find an honest mechanic shop in Irvine. I came here about a month ago after getting a flat tire to see if anything could be done about it. Unfortunately, the tire was beyond repair, but the staff gave me a variety of options for a pair of replacement tires and helped me make an informed decision. After making my choice and deciding to get the new tires aligned, I left the car to get repaired. They offer a 2 year/24,000 mile warranty on all labor so it seemed like a great place to get it done.After driving the car for a few weeks, I noticed the car began to pull to the right (probably due to running over something on the freeway). I took the car back to THE auto shop to have them look at it and they gladly fixed the alignment, free of charge. The manager Sam introduced himself to me and said that if the alignment wasn't up to my expectations, to bring it back and they would happily make it as perfect as possible. I was blown away by their customer service and will gladly take my car back in for any future necessary maintenance.Although I didn't use it, they also offer a shuttle service anywhere within 10 miles of the shop so you aren't stuck there for hours if you don't have another ride. I'm a loyal customer of THE auto shop and would highly recommend them to anyone I know that needs their car serviced.

5

stopped in for the first time on a Friday evening thinking i would have to wait a while, however I was in and out in 30 minute tops! I immediately noticed how clean and modern the waiting/front area is. The front desk was super friendly, helpful and nothing but smiles. After the work is complete, the technician sits down with you and goes over in detail everything that was completed along with anything they may recommend to be serviced in the future. i'll definitely be servicing my car at 'THE auto shop" from here on out.

5

There is a reason everyone is giving this auto shop 5 perfect stars! I have visited many other shops in the past and this one is by far the best. First of all, they actually have females working the desk....which may not seem impressive at first but they surprisingly know a lot about cars and have wonderful personalities that make customers feel welcome. The shop itself is in great condition...the lounge area has a large fish tank, free WiFi, a coffee/water station, and a phone charging station. The prices are beyond reasonable and they have really made a point to keep prices low and true to what customers should really be playing instead of inflating prices! I own a European car that is very high maintenance and they were very honest with me about prices. I also like that they are open until 6pm. Great location and fairly easy to find. Trust all of these great reviews and take your car here...next thing you know, you're on your phone in their lounge typing up a 5 star review on yelp like I am now!

5

I loved this place. I found it thanks to living social. Everyone was so nice as soon as I walked in. I'm dropping my car dealership and making this my primary car service shop.They offered me and my daughter water and coffee, no other spot had done that , so kudos. Good prices, great service, I totally recommend it to everyone. Another cool thing is that they have little stations with phone chargers, one for each phone out there. My daughter fell in love with the fish tank there, it had cool fish. Overall, it was a great experience.

5

Bought living social 17.00 32 point inspection oil change & tire rotation deal for myself and dad and they took us in same week.and.were very pleasant and very complete...they pointed out repairs needed without high pressure to.get done right then... Thank you for a great job....

5

I am extremely impressed with THE auto shop, they have great prices, I know I can trust them with my car, and most importantly there all super friendly !!Sarah is the front desk girl and she's awesome!! She's makes you feel welcomed, she can answer all your questions. Which for a girl is pretty serious when it comes to cars, she's so nice and has excellent customer service.If you haven't tried out this place, you MUST. Don't trust any other place with your car! This auto shop will take care of you!

5

Sean and Sam are Super! They provided me free diagnosis and estimates for my issues and free shuttle services from my home, what can you ask for more?Their charges are very reasonable for the quality and warranty of their work and they make sure that you're happy with their services.I was so tired with the local dealers so I was so happy that I found such a reliable shop to go for my cars in the future.Give them a call and you won't be disappointed!

5

Was quoted an arm and a leg with the Audi Dealer and decided to get my work done at THE auto shop because of my past history with the store. Got the same service done but for half the price. Great service, friendly staff.

5

You have to go here and try at the least an oil change. You will be addicted to their nice casual interactions with you. Low pressure recommendations for your car. If you are tired of being jerked around by jiffy lube. You owe it to yourself to use them. The staff is very kind and awesome. Back staff completely informative. Nice coffee machineComfy chairsCleanFish tankAir filter in waiting roomSpecialized water dispenserFree wifeFree phone charger accessFree shuttle ride if neededYou know I have had service at BMW and Mercedes and I can tell you the service here is as nice or better without the snobby feel at all. Price is very reasonable and you feel like you are paying a good rate and not being scammed at all. Do yourself and your car a favor. ... treat it nice. The autoshop will....

5

I was a little hesitant when I saw all the 5 star reviews for this place..usually I'm really skeptical because we've all heard stories of people receiving some sort of kick back when they rate 5 stars.... but nope! This is a true 5 star from me!I was able to schedule a same day appointment for an oil change.The girl at the front was super friendly and the waiting area comes with free"fancy ionized water", keurig coffee machine, free phone charging station and free wifi! I actually didn't mind waiting for my car to finish because I had enough TIME magazines to read. She told me it would take about an hour and that's exactly how long it took.Sam came in and explained the status of my car. They found out that the last person to change my oil screwed the oil filter on too tightly and cracked it...that happens to be the dealership -_-. He said they could handle it but it would cost a lot more, sot he suggested I go back to my dealer first to see if they could fix it. He didn't try to pressure me into paying for them to fix it nor did he try to make me feel guilty for not fixing it on the spot. As a girl who knows absolutely nothing about cars, i felt really comfortable here. Of course I went over everything Sam told me with my roommate who is really into cars and everything checked out.... I wasn't cheated or scammed into paying more and everything they suggested for my car was legit.

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