In short, Auto Shop is the most convenient and customer friendly auto repair shop I've come across in the OC. My car needed a ton of work, and after looking all over the area, I settled on Auto Shop after the estimate they gave me over the phone was about $1,000 less than the estimate from Pep Boys. It turned out to be a huge job, as I'd expected, that included far more hours of labor than Auto Shop's original estimate, but true to their word, they didn't try to charge me anymore than we'd agreed on. Not only that, but the technician ended up catching a problem that another mechanic had misdiagnosed, saving me a bunch of money and the headache of additional repairs. Finally, their customer support was top-of-the-line all the way across the board. The girls at the front-of-house were total pros, and the owner was hands-on, explaining everything in detail, honest and up-front about costs, and even gave me a ride to and from work while my car was in the shop.Spending a ton of money on auto repairs is never fun, but this was about as painless as it gets.