Servicing Irvine Area

5

In short, Auto Shop is the most convenient and customer friendly auto repair shop I've come across in the OC. My car needed a ton of work, and after looking all over the area, I settled on Auto Shop after the estimate they gave me over the phone was about $1,000 less than the estimate from Pep Boys. It turned out to be a huge job, as I'd expected, that included far more hours of labor than Auto Shop's original estimate, but true to their word, they didn't try to charge me anymore than we'd agreed on. Not only that, but the technician ended up catching a problem that another mechanic had misdiagnosed, saving me a bunch of money and the headache of additional repairs. Finally, their customer support was top-of-the-line all the way across the board. The girls at the front-of-house were total pros, and the owner was hands-on, explaining everything in detail, honest and up-front about costs, and even gave me a ride to and from work while my car was in the shop.Spending a ton of money on auto repairs is never fun, but this was about as painless as it gets.

5

I have been looking for a place near work that had a good reputation. I called a couple months ago to inquire about work on my car and they were very helpful and nice. Today I finally bright my car in for a transmission flush and oil change. Usually I get my dad to work on my car since he's a mechanic but I haven't been up for the trek to his home. THE auto shop will now be my go-to place when I can't make it to my dads. They dropped me off at work and picked me two hours later when my car was done. (Talk about quick!) It was an extremely easy experience. Everyone there was great and I will definitely be back. The owner was a great guy and I am impressed with the service he provides to his customers. This auto shop can definitely change negative misconceptions that people may have of mechanics or auto shops.

5

Got home one night and my rear tire was as flat and saggy as a 75 year old bar maid. I needed two rear tires replaced and they were able to get them pretty much at the same price as Tirerack if not cheaper since I didn't have to pay for shipping. Dropped off my car in the morning and it was done by lunch time. They did and adjusted the alignment on my car and now I hope these tires last me a lot longer than 6k miles :/ BIG PLUS, they dropped me off and picked me up from my office which was down the street. I felt like such a pretty woman."THE auto shop" if we were ever in prison together, i'd protect you in the showers.

5

I heard about THE auto shop when they extended an offer to the employees at my firm for discounts on oil changes and labor. Our office is just a couple blocks away at the Irvine Spectrum. Each time I have gone I have been graced with timely service, including shuttle drop offs and pick ups. They have never tried to rip me off and have only been honest about what I do and do not need.I purchased a 2006 Scion TC with 70K and brought it in for a service shortly after purchase and they took a look at the car on a courtesy inspection and suggested a couple of items I could have done, but recommended as not necessary as my car was in good condition. The fact that I am not at all knowledgable about cars made me feel comfortable that I was not getting myself into something I did not need.I would recommend if you want quick oil change or service with good people, especially if you live or work near the Spectrum. Great place to drop off in the morning and pick up at lunch or after work. I will be going back.

5

Awesome shop - explained everything going on. Diagnosed my tire problem even a straight up tire shop couldn't do. They offer shuttle service, loaners, Wi-Fi in their nice waiting area, free coffee, just a really customer service based place.Highly recommend to anyone. Good shops are hard to find these days, and this is definitely one of them.

5

Excellent service, friendly staff and got my car all fixed up. I had to have my car towed in but they were able to accommodate on the short notice. My car is an ML500 and they have a certified Mercedes Benz technician on staff. There's free water and coffee and a small waiting room with free wifi. (Or you can just stare at the aquarium.) It's close by plenty of restaurants in case you don't have a spare car and you need to wait for it. Will definitely be taking our cars back to this place.

5

Great service. Comfortable and inviting waiting area with everything from an exotic fish tank to coffee and a plethora of magazines to suit most interests. Everyone is very friendly and accommodating. Reasonably priced. I recommend highly. Pete

5

Customer service is fabulous. Work was done well. Costs are very competitive. I will definitely be taking my car in again to remedy some more deferred maintenance.

5

Very friendly, nice lobby area, free wifi, and attentive to customers! Also very affordable, and sees you at your appointment time. Would highly recommend!

5

It's nice to find an honest mechanic shop in Irvine. I came here about a month ago after getting a flat tire to see if anything could be done about it. Unfortunately, the tire was beyond repair, but the staff gave me a variety of options for a pair of replacement tires and helped me make an informed decision. After making my choice and deciding to get the new tires aligned, I left the car to get repaired. They offer a 2 year/24,000 mile warranty on all labor so it seemed like a great place to get it done.After driving the car for a few weeks, I noticed the car began to pull to the right (probably due to running over something on the freeway). I took the car back to THE auto shop to have them look at it and they gladly fixed the alignment, free of charge. The manager Sam introduced himself to me and said that if the alignment wasn't up to my expectations, to bring it back and they would happily make it as perfect as possible. I was blown away by their customer service and will gladly take my car back in for any future necessary maintenance.Although I didn't use it, they also offer a shuttle service anywhere within 10 miles of the shop so you aren't stuck there for hours if you don't have another ride. I'm a loyal customer of THE auto shop and would highly recommend them to anyone I know that needs their car serviced.