Servicing Irvine Area

5

The customer service here is phenomenal. This was like Mama D's level of service--minus the raucous atmosphere and the pink sauce.Sean, the owner, was the first person to greet me when I walked through the door in the morning. Just his tone of voice was enough to put me at ease and let me know that this was going to be an overall chill experience.The girls who work here are also extremely personable; you can tell that great customer service skills are a huge prerequisite for being hired here.Even the worker who drove my car to the front of the business after the inspection was super nice!Onto the service... I brought my car in for an oil leak inspection, which was provided gratis. Everything was super simple. Give a little info, hand over keys, and sign a document. Done.While I was waiting for Sean to print out the form, I was offered free coffee and water--one of the many amenities that this space provides (another notable one being free phone-charging stations). The level of thought that went into making this business a memorable one for the customer was evident.After signing the form, Sean offered to have one of his employees drop me off at my work nearby. Yes please. And of course, the female employee who dropped me off was easygoing and amiable as well.I walked my way back to pick up my car during my lunch hour (after receiving a friendly voicemail from their staff that my quote was ready) and spoke a bit more with Sean. Being the cheap person that I am, I told him that I was going to shop around for prices before committing to any service. Sean was totally understanding and reiterated how much he valued me as a potential client and that he'd love to earn my business in whatever way he could.As it is, I've decided to have a family friend replace my oil filter housing gasket, the conclusive source of my current automotive woes. That being said, Sean did offer me a 20% discount (as he does for his first-time customers), and I will most likely be taking advantage of that discount the next time I run into an issue with my car. Sean's above-and-beyond attitude definitely left me with a very positive impression of his business, thus the 5-star review. I highly recommend checking out this shop for your repair needs!

5

I got an amazon local deal for an oil change and inspection. They were courteous and prompt with their service. Free wifi and chargers to charge your phone while you wait. Even had a nice little aquarium with a bunch of nemo's in it (yes clown fish but i just always refer to them as nemo's). Had a water machine and coffee as well if I'm not mistaken. This place also has the cheapest price EVER for a transmission oil change...trust me I checked every shop in a 15 mile radius. Will be back.

5

I found my auto shop. They are honest, check your whole car, explain everything, suggest things letting you be aware instead of pressuring you to get things done....AND it's awesome customer service not to mention speedy with their services. Took my car in end of Monday and picked it up Wed after work. Replaced my shocks and my water pump. For whatever reason, my water pump just started making all this noise and it was embarrassing to drive it around.Anyways, i forked over quite a bit of money, but my car runs like a champ while it purrs silently. I feel like i'm driving a new car! Wonderful. 5 stars. There's a reason why i'm rating this place 5 stars.

5

If there were TEN Stars... they would be yours! Thank you Sean for taking such great car of my brother in law Andy K. when he brought his truck in for major services! = he was blown away by the cleanliness of your shop, the excellent waiting area, and the loaner vehicle you provided! His truck of course is in fine running condition! When we worked together you were always a class act, notw that you are on your own, you still are! THANK YOU! I have just referred another person to you- THANK YOU!Tina K , Irvine CA

5

Wonderful experience, Sam was very knowledgable, helpful and only sold me what I needed. I will definitely take my car here the next time I need something done.

5

I was recommended here by a friend due to their great customer service and Mercedes knowledge and experience. I brought in my dads SL600 after him complaining to me that the dealership wanted too much for his maintenance as well as his wheel repair and was quite happy after I told him that if we checked in thru Yelp, THE auto shop would give us 20% off labor for new customers.It is definitely a busy place, booking an appointment would be the most efficient thing I recommend to do! Their facility is very nice, clean and convenient with a cellphone charging area, complimentary coffee and water as well as a free shuttle service within a certain amount of miles. There's also a gorgeous salt water tank in the waiting area :)xoxoAmy Nguyen

5

Dearest yelpers,Thank you for letting me know about this five star place. As we all know, the auto repair industry isn't the most reputable industry. There will always be that scumbag mechanic always trying to pull a fast one on unsuspecting customers who are easy prey, especially women. The auto place is the opposite. If anything, this place gives the auto repair industry a new image, an image of things the way they should be. From the friendly customer service to the honest explanations, honest solutions and the options these guy offered me, I've never had such a pleasant experience at a repair shop, it was so unexpected. Once again yelpers, thanks for recommending this fantastic repair shop. It's a great feeling to know that a fair and legitimate repair shop exists. I've put this place in my speed dial/address book. It offers me such a peace of mind that if my car ever has problems, it'll be nothing more than an inconvenience rather an anxious wait to see how much the scumbag tech is going to try to take you for. They'll be in your address book to once you've experienced this place. Thank you Sean and Justin!

5

A body shop with a bunch of 5 stars?? Too good to be true or over hyped on yelp? Those were my thoughts. Went there for a strut change because 600+ for just labour hurts my wallet. Cost was almost half of dealership quote. Although I was a bit far, they still accommodated me by taking me to work while my car was being fixed. They finished faster than quoted. Excellent customer service and quality work!

4

Service was fast, the prices were very good and of course the people were great. The charging station was really helpful too, recommending this place to all my friends and family THANKS GUYS!

5

Very friendly and professional! I would recommend THE auto shop to anyone looking for a trustworthy repair shop.A month ago, I called them after 6:30pm when my alternator died and was surprised and happy when Sean answered even though it was after their closing time (Everywhere else I called was already closed and didn't answer.).He was able to squeeze me in the next morning. It ended up costing me less than half of what Toyota quoted me.The lobby is very clean and nice. They have WIFI and a charging station for your phone. Today, I noticed that I had a loose bracket under my car. I came in and Sean took care of it. I was out in less than 15 minutes. And he didn't charge for it.

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