Servicing Irvine Area

5

Read a couple reviews before coming in and all the positive reviews were confirmed. Upon walking in was greeted by a courteous and knowledgable service advisor, Amy. Took in my car and they had a timing belt special going on and my car was due for maintenance. Good quick profession service. I highly recommend them!

4

Did some research and brought my car in for an oil change after checking on some reviews from good, old, trusty Yelp.Good customer service - everyone was very friendly and warm. Free wifi and a station for you to charge your phone. Complimentary coffee and water while you wait. Plus, they have a really cute fish tank with puffer fish and Dorys'. One of the receptionists told me they had a Nemo.. until he got eaten. ANYWAY.I was just bringing in my car for an oil change and asked them to check on some other stuff too. They found a nail and patched it up for me, minor fixes were what I was expecting to pay for.I guess I should've been a little more alert to what they suggested I get done in addition to what I had expected. Being a broke college student who just finished her finals... and knowing that I would be driving a long distance.. lacking a lot of sleep.. I was more paranoid about things that could've happened to my car and such. Let's just say this -I walked out spending a lot more than I had anticipated. A LOT MORE. I'm sure these fixes would've come up eventually for me, down the line but, because its Irvine, everything is a bit more expensive.. Heh. My friend also noted that they use top quality parts - which is cool, I guess. What's done is done though. I don't expect my car to break down any time soon for any reason, or else.

5

Decided to try this auto shop out with all the good reviews. I'm glad I went here, they were really nice and the service was pretty quick compared to most auto shops I been to. I hate that feeling when you walk into an auto place and everyone working just stares at you or continues to work without acknowledging you. I liked how they came up to me and ask if I needed help immediately, great customer service!Came in for some new tires and they checked my oil and told me I should get that changed as well. I realized I haven't chaned it in for some time so I decided why not since I'm here. I'm glad they checked it for me, and also gave me some good tips regarding oil and tires. I like how they are honest and really care about the safety of their customers. They specialize in Honda, Toyota, BMW and Mercedes. Would definitely recommend to my friends and family with the great prices! For the oil change and new tires, in my opinion was a really good deal from what I've paid in the past.Also their waiting area has a phone chargers and free wifi, so bring your laptop or tablet while you wait for your service.

5

Great customer service, very trustworthy. I would and do recommend these guys to all my friends and family!

5

Very knowledgeable and great customer service! Thank you for being great. I would recommend them to anyone that needs service!!!

5

I don't even know where to start with how amazing this place is. Quality, Staff and Price. Quality- Not only was the job done on what my car needed, they fixed what another shop did incorrectly which shows me that they truly want to do things correctly rather than waste my time and make me come back again. All their technicians are certified which made me even more comfortable! Staff- the friendliest coolest crew! The owner Sam was beyond gracious and helpful. The 2 pretty girls Amy & Sarah behind the desk where all smiles and so kind. Great team of people. I felt like I was at my families place. Service- I was given a ride to and from work, while they serviced my car. I've never been offered such a generous hand. Again, I don't write reviews too often unless I feel like I've deserved exceptional service worth mentioning. I don't like going to places unless it's a referral, so please consider this my referral to you because you won't be disappointed! I can't imagine going anywhere else!! Great place! 2 THUMBS UP!!

5

The customer service here is phenomenal. This was like Mama D's level of service--minus the raucous atmosphere and the pink sauce.Sean, the owner, was the first person to greet me when I walked through the door in the morning. Just his tone of voice was enough to put me at ease and let me know that this was going to be an overall chill experience.The girls who work here are also extremely personable; you can tell that great customer service skills are a huge prerequisite for being hired here.Even the worker who drove my car to the front of the business after the inspection was super nice!Onto the service... I brought my car in for an oil leak inspection, which was provided gratis. Everything was super simple. Give a little info, hand over keys, and sign a document. Done.While I was waiting for Sean to print out the form, I was offered free coffee and water--one of the many amenities that this space provides (another notable one being free phone-charging stations). The level of thought that went into making this business a memorable one for the customer was evident.After signing the form, Sean offered to have one of his employees drop me off at my work nearby. Yes please. And of course, the female employee who dropped me off was easygoing and amiable as well.I walked my way back to pick up my car during my lunch hour (after receiving a friendly voicemail from their staff that my quote was ready) and spoke a bit more with Sean. Being the cheap person that I am, I told him that I was going to shop around for prices before committing to any service. Sean was totally understanding and reiterated how much he valued me as a potential client and that he'd love to earn my business in whatever way he could.As it is, I've decided to have a family friend replace my oil filter housing gasket, the conclusive source of my current automotive woes. That being said, Sean did offer me a 20% discount (as he does for his first-time customers), and I will most likely be taking advantage of that discount the next time I run into an issue with my car. Sean's above-and-beyond attitude definitely left me with a very positive impression of his business, thus the 5-star review. I highly recommend checking out this shop for your repair needs!

5

I got an amazon local deal for an oil change and inspection. They were courteous and prompt with their service. Free wifi and chargers to charge your phone while you wait. Even had a nice little aquarium with a bunch of nemo's in it (yes clown fish but i just always refer to them as nemo's). Had a water machine and coffee as well if I'm not mistaken. This place also has the cheapest price EVER for a transmission oil change...trust me I checked every shop in a 15 mile radius. Will be back.

5

I found my auto shop. They are honest, check your whole car, explain everything, suggest things letting you be aware instead of pressuring you to get things done....AND it's awesome customer service not to mention speedy with their services. Took my car in end of Monday and picked it up Wed after work. Replaced my shocks and my water pump. For whatever reason, my water pump just started making all this noise and it was embarrassing to drive it around.Anyways, i forked over quite a bit of money, but my car runs like a champ while it purrs silently. I feel like i'm driving a new car! Wonderful. 5 stars. There's a reason why i'm rating this place 5 stars.

5

If there were TEN Stars... they would be yours! Thank you Sean for taking such great car of my brother in law Andy K. when he brought his truck in for major services! = he was blown away by the cleanliness of your shop, the excellent waiting area, and the loaner vehicle you provided! His truck of course is in fine running condition! When we worked together you were always a class act, notw that you are on your own, you still are! THANK YOU! I have just referred another person to you- THANK YOU!Tina K , Irvine CA